Return & Refund Policy

Last updated: 29 October 2026

This policy applies alongside any mandatory consumer rights in the country where you live. It does not limit those rights.

Right to cancel an online order

For eligible online purchases delivered to consumers in the European Union or the United Kingdom, you may notify us that you are cancelling within 14 days after receiving the goods, without giving a reason. After notifying us, you have a further 14 days to send the goods back, unless a different rule applies under local law.

To cancel or request a return, email atendimentofitmode@gmail.com with your order number and the items you wish to return. Please contact us before sending anything back. We will provide the return address and instructions before you ship the goods.

Condition of returned goods

You may handle goods as you would in a shop to check their nature, characteristics and fit. If goods have been handled beyond what is necessary and their value has been reduced, we may make a deduction where the law permits. Please include the original packaging, accessories and documentation where reasonably possible.

Return shipping costs

For a change-of-mind return, the customer pays the direct cost of return shipping, as permitted by applicable law and where this responsibility has been disclosed before purchase. The return address is confirmed in our instructions, and the postage cost depends on the parcel, carrier and destination. For goods that are faulty, damaged, incorrect or not as described, contact us before returning them; we will handle the return and remedy in accordance with applicable consumer law.

Refunds

When you exercise a statutory cancellation right, we refund the payments received, including the standard outbound delivery charge where required by law. The additional cost of a more expensive delivery option is not refunded where the law allows this. We process eligible refunds to the original payment method within 14 days after receiving the returned goods or proof that they were sent back, whichever happens first. We may withhold the refund until then where permitted by law.

Faulty or incorrect goods

Your statutory rights are not affected. EU consumers have at least a two-year legal guarantee for goods that are faulty or not as described; local law may provide additional protection. Contact us at atendimentofitmode@gmail.com with your order number and a description or photo of the issue so we can provide the appropriate remedy.