How can I contact Aven?
Email us at atendimentofitmode@gmail.com and our team will be happy to help. Customer service hours are Monday–Friday, 8:00 AM–6:00 PM in your local time zone. We aim to reply within 1–2 business days.
Where do you ship?
We ship to the United Kingdom and most European Union countries. You can confirm delivery to your address at checkout.
Where do you ship from?
Our products are shipped directly from our partner warehouses, mainly in China.
Can I change or cancel my order?
Please contact us as soon as possible after ordering. If your order has not been processed yet, we will do our best to change or cancel it. If it has already shipped, you can still return it under our Refund Policy.
What payment methods do you accept?
All available payment methods are shown at checkout.
When will my order be processed?
Orders are usually processed within 1–3 business days, Monday to Friday. Please allow extra time during holidays and sale seasons.
How long will it take to receive my order?
Delivery usually takes 2–4 weeks, depending on your location. Where available, tracking information is sent by email once your order ships.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs or taxes?
Prices are displayed in pounds sterling (GBP) for the United Kingdom and euros (EUR) for our European Union market. Select your country or region to see the applicable currency before ordering. Depending on your country, import VAT or customs charges may apply. Any charges collected by us are shown at checkout before you pay.
Can I return an item?
Yes. You can cancel your purchase within 14 days of receiving it. See our Refund Policy for details.